Customer support
Frequently asked questions
RETURN AND EXCHANGE INFORMATION
If you want to return or exchange products, for other styles or for a refund, we have a nice and easy system for this, in association with UPS.
The product must be sent back within 14 days of receiving it, in its original condition, with tags attached and original bag to then be approved by our warehouse.
HOW TO RETURN/EXCHANGE
1. Go to our website direct: http://www.onepiece.com/shop/return
2. Choose 'RETURN' or 'EXCHANGE'.
3. Enter your order number from your order confirmation e-mail
(or from your packing list the order number is the first 6 digits of your 'client reference').
4. Enter your e-mail address exactly as used when placing the order.
5. Choose what product(s) you would like to return/exchange to us.
6. Press next and then pay for the exchange freight cost or/and price difference.
7. You will receive an e-mail when payment is confirmed. In this e-mail you will find the link to UPS return service and a password for login.
8. Fill in your original order number in the field ‘invoice number’ and other personal information as requested. The pick-up address can be any address of your preference, i.e. home address or office address. (Alternatively you can drop it off at any ‘Mail Boxes Etc.’ office. Find the nearest under ‘locations’ at ups.com).
9. Confirm the form and print out the pick-up shipping label to attach on the outside of your return parcel. Please remember make a note or copy of the tracking number on the label you just printed out. You will need this to know when the packages reaches OnePiece warehouse.
10. Call UPS in your country and ask them to pick up the parcel from the address given in the form.
11. When we have received your parcel at our warehouse, our staff will process your exchange as soon possible. Please allow up to 14 days.
*IMPORTANT: Please keep a note of your tracking number.
FAULTY ITEM
If you have received a faulty item or a different item to the one you ordered please provide us with your order number, e-mail and telephone number in an email to support@onepiece.com together with a picture and description of the actual problem. If the fault is reported within 7 days, it will be replaced with a new product.
OnePiece will cover all costs for the return. We will send you a link to our free pick-up service.
KLARNA PAYMENT
(Mainly for Scandinavian customers) If you have any questions regarding your Klarna invoice, please contact them as: +46 (0)8 120 120 10 or go to Klarna.com
